Is it better to go to a shop for windshield replacement?

Yes, it is better to go to a shop for windshield replacement. Why do we encourage all our customers to visit an auto glass shop for their windshield replacement? To protect themselves! For your safety and the safety of the passengers in your car, always take your vehicle to a specialized auto glass shop when you need windshield replacement. While mobile windshield replacement services are convenient, improper repairs in the field can lead to shoddy workmanship and dangerous results.


For example, if the auto glass technicians at Lucky Dog remove a windshield and find rust, we fix the damage. The existing rust is grinded down to bare metal, treated with acid that converts the metal to a removable substance, then a chemical is used that burns off surface contaminants and surface agents. Any contaminant from the process is burned off. Then we use a primer that is carbon-based, like our adhesive, that protects the metal from rust and gives a surface to bond the glass to the vehicle. That’s quite a process!

If the metal isn’t treated properly, it could be exposed. Exposed bare metal oxidizes and rusts. For the process to be completed properly, it takes time. We do one step, wait for it to be completed, and then come back to the treatment. Unfortunately, mobile auto glass replacement services can’t offer the same service because of the time and space it requires. In the field, the work is completed quickly, and mobile windshield installers do not have the space to keep a vehicle for hours or overnight.  That means that this process is not done correctly, compromising the safety of the vehicle and the quality of the installation.

Our shop has the equipment, time, and space necessary to complete auto glass repairs and installation properly. Without those valuable resources, mobile windshield replacement is an inferior option.


If and when something goes wrong with your mobile windshield installation, will the company who installed your windshield be accountable? Our shop is open, you can call our business phone number, and you can come in during business hours. We are present and available to hear any questions or concerns. A mobile installer with a truck can just block your number. How will you reach them to repair their shoddy work? Time and time again we hear this story from customers who relied on a mobile service for windshield installation.

There are many reasons that it is better to go to a shop for windshield replacement. One of the most apparent issues isn’t necessarily unique to mobile services, but the industry itself. Believe it or not, the auto glass industry isn’t regulated, meaning that any random person with a truck can start their own mobile-glass repair business. All they have to do is pay the state of California a yearly fee of $200 and voila, they are now a state-registered installer. 

When you come to Lucky Dog Auto Glass, you are entrusting your car to a team that has years of experience and a focus on completing the job correctly. We are accountable for our work and always happy to answer any questions you may have. When you need a windshield replacement completed right the first time, come see the experts.

Lucky Dog Auto Glass remains open as the maintenance of your automobile is essential during these challenging times. We are here to serve you. To ensure your safety and the safety of our team, we have initiated the following measures:

  1. We offer free pick up and delivery of your vehicle. This allows us to deliver high quality service in our shop environment while still protecting you and your family.
  2. If you should wish to visit our shop, please be aware that our Lobby is closed. Please call ahead for an appointment and we will make sure that there is only one customer in the Lobby at a time. We will of course, practice social distancing during your visit. We regularly sanitize our premises.
  3. We want to make our customers aware that one consequence of this global pandemic will be a shortage of auto parts, including auto glass. Because of this issue, we are advising our customers to make critical auto glass replacements as soon as possible.

Our goal is to help you maintain your vehicles despite the challenges that we all face. If you have any questions or concerns, please feel free to reach out to us directly at (253) 569-9403.